FREEFOAM BUILDING PRODUCTS has announced the release of one of the most significant of the ‘Fireside Chat’ videos, explaining how the company helps its customers to develop and grow.
In the fourth video in the series, Helping Customers Grow, Colin St John, Commercial Director, explains how Freefoam operates. He describes the ethos behind the company and how this way of working puts customers at the heart of the operation, supporting and delivering what they need, when they need it.
Service and support
Colin St John, summarises: “We have great customers, from the one man stockists to a multi-brand merchant. We give each one the level of service and support they need, which can be very different for each customer type. We’ve become a bit of a chameleon organisation, adapting and changing to suit individual customer needs.”
These videos are part of Freefoam’s #HelpingCustomersGrow campaign, which highlights the company’s unique approach to building its business and celebrates customers’ successes. Freefoam Commercial Director, Colin St John, has worked in roofline for around 20 years. He gives great insight into Freefoam’s business, the changes in the industry and their implications for the future.
Freefoam hopes these videos will be both informative and provide a platform for future debate.
Watch the Fireside Chat No. 4: Helping Customers Grow