HMRC Phone Chaos Prompts Tax Return Warning

A warning has been issued to taxpayers who need to submit a Self Assessment tax return not to leave it until the last minute due to continuing problems in contacting HMRC.

Tax specialist, David Redfern, of DSR Tax Claims, spoke ahead of the 31st January deadline for tax return submission, saying that although he understood why people often leave their tax returns until close to the submission deadline, HMRC’s phone problems could leave people open to penalties and fines for late filing.

Responding to reports that HMRC’s phone lines and webchat services have been plagued with issues since last month, David Redfern said “The temptation is always there to leave your tax return submission to the last minute, but if you then encounter any problems and you need HMRC’s help to complete your tax return, you are going to find yourself missing that deadline”. He added that with an automatic £100 penalty for missing the 31st January deadline by just one day, it could end up being a costly mistake to delay filing.

HMRC always face high demand for their services at this time of year due to the sheer number of people submitting a Self Assessment tax return – over 10 million people in the UK are expected to submit a tax return by the 31st January deadline.



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