NHBC Launches Joint Virtual Meetings to Improve New Homes Quality

Computer on desk displaying NHBC Joint Virtual Meetings

NHBC IS ROLLING OUT Joint Virtual Meetings to work collaboratively with its builder customers virtually to iron out any defect issues.

The new homes warranty provider will begin holding Joint Virtual Meetings (JVMs) on new sites via MS Teams or other platforms. The meetings aim to improve communication between NHBC and builders at key points in a project, allowing participants a greater understanding of the project and its requirements.

JVMs will also allow a wider group of people to attend and help resolve any design issues quickly together, the NHBC says.

NHBC Joint Virtual Meetings

There will be three types of meetings including: Pre-start at the onset of each project; Inflight once the project has commenced – the timing and required attendees of which will be specific to each project and Consultation for complex sites that have planning approval but that are not yet registered with NHBC. Pre-start and Inflight meetings will be introduced from 1 November and Consultation meetings from 1 January 2022.

Diane Marshall, NHBC’s Operations Director said: “We are confident that these meetings which will be held with our technical experts at key stages during a project will increase collaboration, to help our customers build right first time.

“In addition, these meetings give our customers the opportunity to discuss design and construction issues at an earlier stage, identify any areas where we can provide additional support; speed up project assessments and acceptance, as well as the clearance of conditions.

“We are working with our registered builders and developers to evolve our technical risk management strategy which will maintain focus on quality control (defects detection) whilst developing new services to enhance our quality assurance (defects prevention). The overall aim is to improve the construction quality of new homes.”

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