Grant Findley of Findley Roofing & Building explores what makes a great roofing industry professional…
Naturally, a customer may look at a ‘great’ roofer as someone who offers the ‘best’ quote, or maybe even has the most eye-catching branding or local reputation. However, (again, naturally) we know a great roofer is much, much more. There are professional credentials and personal characteristics aplenty that the right people will look for, and here are just a few of them:
How effectively do you manage?
At every level of work, a great roofer must be on the ball at all times. Business.com highlights 12 business skills that need to be mastered – all of which can apply to how a manager runs a trade company. Of course, leadership is essential, but even within that comes the likes of delegation, team building, strategic planning, and time-management skills.
Some business owners will have all of this, and more, in their heads at all times, while others will be meticulous in their paperwork. Both methods are fine, as long as they result in the right outcome for every customer and member of staff. Even if the person in question isn’t actually a manager, they will be able to follow instruction and be responsible for their own workload, effectively managing their own tasks and responsibilities in many situations. A great roofer will be able to manage themselves, their employees, contractors, and all projects efficiently at all times.
How well do you communicate?
Of course, this ties in to how effectively you manage a project, but communication is key at all levels of a business – both internally and externally. According to Amanet.org, any company can survive without open communication, but very few thrive without it. A great roofer should be able to maintain an open line of communication with anybody they’re working for, and know where they are with each project at all times.
Therefore, you should also be able to explain your ideas, and how you apply your skills and experience to a project, for instance when solving a problem. Admittedly, this doesn’t come naturally to everyone, but it is a skill that can develop over time – so one of the differences between even a very good roofer, and a great roofer, could be how well you can explain what you do.
How much work can you show them right now?
It makes sense that a great roofer should be able to show their customer some genuinely great roofing. A portfolio of outstanding work, and subsequently delighted customer testimonials, is a sure-fire sign that you may have all the traits of a great roofer.
If you, as the roofer or manager, can detail the projects in terms of what was done, why, and what the result was, customers will be able to get a good idea of whether you know what you’re really talking about. Similarly, you should be able to tell them what you’re doing now, and doing next (further proving your project management skills). So, whether it’s a number of rubber roofs in Newcastle, or working on a new build site down the road in Durham, you should be able to communicate, confidently, how you plan to manage your time.